FAQ

Latvia - free. European Union 9€. Other countries 25€. (Free shipping from 150€) All orders we ship with OMNIVA, DPD, DHL, FedEX, it depends on your area. Shipping times: Once processed, orders shipped typically arrive within 5-7 business days in Europe. International orders typically arrive within 5-14 business days. If there’s a delay in your order, please check the tracking information provided in your order confirmation email. We cannot be responsible for carrier or customs delays.

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. Orders received after 5:00 p.m will be processed the next business day. Office working hours are from 9:00 a.m. to 5:00 p.m. If there is a delay due to high demand or unforeseen circumstances, we will notify you via email. Shipping times: Once processed, orders shipped typically arrive within 5-7 business days in Europe. International orders typically arrive within 5-14 business days. If there’s a delay in your order, please check the tracking information provided in your order confirmation email. We cannot be responsible for carrier or customs delays.

Yes! We ship. In case your country is not listed during the checkout, please send us a message using our Contact Form and we will provide you with the available shipping options.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the invoice or proof of purchase. To start a return, you can contact us at info@thefocuspair.com and we’ll send you instructions on how and where to send your package. You can always contact us for any return question.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Contact us: info@thefocuspair.com We are not responsible for lost or stolen packages once marked as delivered by the carrier.

We will notify you once we’ve received and inspected your return, and let you know if the refund went successfully. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. All shipping charges are non-refundable.

Our Customer Support Team is available via email, Instagram, and Messenger from Monday to Friday. Please feel free to reach out to us using our Contact Form, Instagram or Facebook. We look forward to assisting you!

If you would like to be our ambassador or negotiate discount codes for your audience, please contact us: info@thefocuspair.com

Yes, in TheFocusPair we believe in the quality of our goods and warrants to the consumer that, for one years from the date of purchase, the goods will be replaced or repaired for any product that is defective in materials or workmanship. TheFocusPair Warranty does not cover damage to frames or lenses caused by abuse, neglect, unreasonable use of the product or failure to follow instructions provided with the product. We do not warrant against normal wear, including lens scratching or accidental frame breakage. Lost items are not covered by the warranty. For Warranty requests, please send us a message: info@thefocuspair.com